Ask at the delivery of the bridal order, not while she is paying at the counter.

1. A review ask at order delivery

   The salesperson who handled the order asks at the delivery or fitting visit and sends the link from the store phone while she is present.

   Result: The ask lands when she is happiest with the purchase.

2. Wording that prompts the useful detail

   A short request naming what would help another buyer, such as the hallmarking explanation, the design change or the making charge being clear.

   Result: Reviews answer the question the next buyer is about to ask.

3. No incentive offered for a review

   An agreed position that the store never discounts or gifts in exchange for a review, with staff told why it matters.

   Result: Your reviews stay credible on a purchase this large.

4. Exchange terms explained before the deduction

   A plain sheet and a spoken explanation of how the buyback value is worked out, given before the customer agrees to the exchange.

   Result: She agrees to the exchange knowing how the figure was reached.

5. A branch-by-branch view of who is asking

   Review counts tracked per showroom and per salesperson, so one branch does not carry the reputation of the whole chain.

   Result: The habit is built where it is missing.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.