Nobody in the clinic can say how many patients are halfway through a course.

1. One enquiry record for calls, walk-ins and messages

   Every enquiry logged once with the condition area, the source and the outcome, whether it came by phone, WhatsApp or the door.

   Result: The desk can see a returning patient instead of starting again.

2. Sessions advised and sessions attended, held together

   A field for the advised course length against attendance, so a patient who has dropped behind shows up on a list rather than disappearing.

   Result: You can see who is mid-course today.

3. Referral source recorded on every patient

   The referring surgeon, physician, gym or patient recorded at the first contact, with a view of referrals by source.

   Result: You know which doctor is sending patients and which has stopped.

4. A home-visit view with area and timing

   Home-visit patients held with locality, preferred slot and the family contact who arranges the appointment, so routing and reminders work.

   Result: Home visits are planned by area instead of by phone calls.

5. A short entry routine for the front desk

   Four fields at the end of each call, agreed with your reception staff so it is quick enough to do during a busy evening.

   Result: The record stays complete on the days the clinic is full.

6. Health information handled with care

   Guidance on what is kept in the enquiry record and what stays in the clinical file, with access limited to the people who need it.

   Result: Patient information is not spread across the clinic's phones.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.