Somebody has sent you an MRI report at eleven at night asking if you can help.

1. A WhatsApp Business account on the clinic number

   One clinic number with the profile, hours, address and services set up, answerable by the desk rather than sitting on a therapist's personal phone.

   Result: Patient messages reach the clinic and stay with it.

2. Saved replies for the enquiry that arrives in pain

   Prepared responses covering the next available slot, what an assessment involves and the home-visit option, written without any claim about the outcome.

   Result: A patient in pain gets a useful answer at once.

3. Appointment reminders sent from the clinic number

   A reminder the evening before with the time and therapist, and a confirmation for a home visit including the arrival window.

   Result: Fewer no-shows in the evening and on home visits.

4. Home exercise instructions sent one to one

   Exercise notes and videos sent to the individual patient after a session, with a rule against group sends of anything clinical.

   Result: Patients do the exercises without their condition being shared.

5. A written rule on what is never answered over chat

   A short list for the desk and the therapists: no opinion on a scan, no diagnosis, no dosage or pain medicine advice, no claim about recovery.

   Result: The clinic's chat answers stay inside safe ground.

6. Consent and restraint on any broadcast list

   A list limited to patients who agreed to general clinic news, with an opt-out on every message and the content checked against advertising restrictions.

   Result: You send little, and what you send is defensible.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.