Ring the patient on the day she misses session four, not the week after.

1. A same-day call for every missed session

   A short script for the front desk, used the same day, that offers a replacement slot rather than asking the patient to explain themselves.

   Result: A missed Wednesday does not become the end of the course.

2. An appointment reminder that goes out before the session

   A message the evening before carrying the time, the therapist's name and what to bring or wear, sent from the clinic number.

   Result: Fewer empty slots in the evening block.

3. A re-engagement conversation for patients who stopped mid-course

   A written approach for the patient who left at session three, opening with how the pain has been rather than with the sessions owed.

   Result: A lapsed patient is invited back as a clinical matter, not chased for money.

4. An after-hours route for the acute enquiry

   A way to capture the nine o'clock call or message from somebody in pain, with a booking option and a clear statement of when a therapist will speak to them.

   Result: The patient in acute pain is not lost to whoever answers first.

5. A stop rule and a recorded reason

   The number of contacts after which a lapsed patient is left alone, with the reason noted: recovered, cost, distance, or moved to another clinic.

   Result: You know why courses end early instead of assuming it is price.

6. Wording checked against advertising restrictions

   Follow-up messages written to avoid claims about outcomes, since rules on how a clinic may communicate with patients differ and change.

   Result: The reminder does nothing your council would question.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.